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My Bag

Terms and Conditions

These are the terms and conditions on which we will supply any of the Products that you may order through our Website ("Terms of Trade"). These Terms of Trade should be read together with, and include:

Welcome to the Strandbags website ("Website"), a site owned and operated by Strandbags Group Pty Ltd (NZBN 9429038083945 / CN 857712) ("We", "Us", "Our")


Please read the following terms and conditions ("Conditions") that also includes Our Privacy Policy carefully. By browsing, accessing, ordering and purchasing one or more Products ("Order") and using this Website, you agree to be bound by and comply with these Conditions. If you do not agree to these Conditions, please do not use this Website.

We reserve the right at Our discretion to make changes to these Conditions at any time. It is Your responsibility to regularly check these Conditions to see if any changes have been made to them. Your continued use of the Website following the posting by Us on the Website of any changes to these Conditions confirms Your acceptance of those changes. Contact Us if You have any questions relating to these Conditions by emailing Us at



"Conditions" means these terms and conditions as varied from time to time and currently comprise of the following:

(a) Terms and Conditions for Use of the Website ("Conditions of Use");

(b) Terms of Trade for Online Purchases ("Terms of Trade");

(c) Delivery and Returns Policy;

(d) Gift Card Terms and Conditions;

(e) Price Matching Policy; and

(f) Privacy Policy.


"Terms of Trade" means the Terms of Trade for Online Purchases or the terms and conditions on which We will supply any of the Products You may Order through the Website.

"Online Purchases" means the purchase of Products offered for sale through this Website. Separate terms and conditions apply to purchases made in Strandbags stores and elsewhere.

"Contract" means the contract incorporating Our Terms of Trade for Online Purchases which is formed between You and Us when You place an Order and We confirm Our acceptance of Your Order.

"Content" means all material appearing on the Website.

"Order" means an Order placed by You via the Website for one or more Products.

"Product" means any of Our Products available for sale on this Website.

"We/Us/Our" means Strandbags Group Pty Ltd (NZBN 9429038083945 / CN 857712) c/o Crowe Horwath, Level 29, 188 Quay Street, Auckland Central, Auckland, 1010, New Zealand.

"Website" means the Website located at and operated by Us.

"You/Your/Yourself" means a user of the Website.

"Force Majeure Event" means any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation), the following:

(a) Strikes, lock-outs or other industrial action;

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disasters;

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) Impossibility of the use of public or private telecommunications networks; and

(f) The acts, decrees, legislation, regulations or restrictions of any government.



These terms and conditions ("Conditions of Use") apply to Your access and use of the Website.


Contact us

If you have any questions about these Terms or if you would like to give us feedback or notice, you can contact us in the following ways:


Phone: 0800 446 100

Post: Locked Bag 77, St Ives NSW 2075, Australia

(for returning items please visit the return policy for details)


Promotional Terms and Conditions

*Click Frenzy 30% off Sitewide: Available exclusively online only. 30% discount is already applied to the price. Not valid in conjunction with any other offer or promotional voucher. Offer ends 11:59pm on 26th May and is only while stocks last. Voucher cannot be used to purchase Strandbags gift vouchers. Offer not available on previous orders or purchases. No rainchecks.


*Strandbags Loyalty Voucher: This voucher entitles the Strandbags Loyalty member to 30% off full-priced selected items only. Voucher number or code must be provided at the time of the transaction to redeem. Offers cannot be applied to previously placed orders or purchases prior to the start date of 26/05/2022 or post the end date 08/06/2022.
Voucher is not valid: in Strandbags Factory Outlet stores; in conjunction with any other promotional voucher; on online only special offers including luggage bundles; on a prior purchase; on an existing lay-by; on shipping costs, on sale or markdown products or on the purchase of Gift Vouchers. Voucher is not transferable. Voucher must be redeemed in a single transaction, during the redemption period. The voucher can be used multiple times on separate transactions. No rainchecks. Expires 08/06/2021.

To redeem instore: Print this email, write down the voucher code or show on your smart phone to Strandbags Staff at the time of transaction. You will need to provide membership to redeem.

To redeem online: In the Shopping Bag section simply log into your account and enter the voucher no. code in the REDEEM A LOYALTY VOUCHER OR PROMO CODE box and your discount will be applied. Please note that the shipping charges will be calculated after the discount has been applied.

*20% Off Welcome Voucher: This voucher entitles the Strandbags Perks Loyalty member to 20% off the full ticket price on their next purchase. Voucher is not valid: on Facemasks; in Strandbags Factory Outlet stores; in conjunction with any other offer or promotional voucher; on sale or clearance items; on a prior purchase; on an existing lay-by; or on the purchase of Gift Vouchers. Voucher is valid for one use only and is not transferrable. Voucher expires on month from sign up date. No rainchecks.

*Sale: Selected styles only. Discount applies to original price. Prices as marked. Not valid in conjunction with any other offer or promotional voucher. While stocks last. No rainchecks.


Website and Content

The Website is created and controlled by us.

All rights, title and interest (including present and future intellectual property including copyright) in the Website and in all material appearing on the Website ("Content") is owned by us or by our licensors.

The Content may include registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, you may not use, edit, copy, or distribute any of these trademarks or any of our other intellectual property, including the mark "Strandbags", which is a registered trademark owned by us.

You acknowledge and agree that all copyright, trademark rights and other intellectual property rights in the Content shall remain at all times vested in us or our licensors, as applicable.


Your Use of the Website and the Content

You agree to only use the Website in a way that complies with all applicable laws and regulations, that does not infringe our rights or other users' rights, and that does not inhibit or restrict other users' enjoyment of the Website.

We grant you a non-exclusive, non-transferable licence to access and use the Website only for your personal and non-commercial use, subject to these Terms.

The reproduction, modification, distribution, transmission, republication, display or performance, of the Website and its Content (or any part thereof) is strictly prohibited.

You must not use any device, software or routine that interferes with or attempts to interfere with the proper functionality of the Website. In particular, you must not use any so-called "spider" or similar automated software or device to use or access the Website or the Content in any way.

The Website may be accessed throughout New Zealand and from overseas. We make no representations that its Content complies with the laws (including intellectual property laws) of any country outside New Zealand. If you access this Website from outside New Zealand, you do so at your own risk and are responsible for complying with the laws in the place where you access this Website.



By using the website you acknowledge and agree that we may collect, store, use and disclose your personal information in accordance with our Privacy Policy.


Third Party Sites

The Website may contain links to third party sites which are not operated by us. We are not responsible for the content of those sites as they are not under our control. These links are provided solely for your convenience and if you use a link to access a third party site, you access that site and/or use that site's content (including any products and services available thereon) solely at your own risk. Accordingly, we are not responsible or liable for any loss or damage incurred by you as a result of your access to third party sites.

The inclusion of links to third party sites on the Website does not indicate, expressly or impliedly, an endorsement by us of those sites or the products and services provided on those sites, nor does it imply any association between us and the owner(s) or operator(s) of those sites.

We do not permit operators of third party sites to link to the Website without our prior written permission.


Disclaimer and Limitation of Liability

You agree that the Website and its Content are provided to you on an "as is" and "as available" basis and, to the maximum extent permitted by law, we disclaim and exclude any representations or warranties of any kind, express or implied, as to the operation of the Website or the information and materials available on the Website.

We reserve the right to modify or withdraw the Website at any time without liability to you.

We cannot guarantee that all files or programs available for download and/or execution from or via this Website are free from viruses or other conditions which could damage or interfere with data, hardware or software with which they might be used. You assume all risk of use of all programmes and files on this Website, and you release us entirely of all responsibility for any consequences of their use.

Neither we, nor our directors, employees, agents, contractors, successors, or assigns will be liable for any indirect, incidental, consequential, special, exemplary, or other damages you or others may suffer, as well as damages for loss of profits, goodwill, use, business interruption, the loss of data or information, or other intangible losses (even if we have been advised of the possibility of such damages) arising out of, or in any way related to, the use of, or the inability to use, the Website and any other site linked to the Website.


General Indemnity

You agree to indemnify us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Terms by you or any other liability arising out of your use of this Website.



We may, in our sole discretion and without prior notice to you, terminate your licence to access the Website and the Content if you breach these Terms.


Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand and you hereby irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand for any matter or dispute arising in relation to these Terms.