PRIVACY STATEMENT NZ

 

Privacy Commitment

Strandbags Group Pty Ltd (ABN 52 002 696 915) (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Statement explains how we collect, hold, use, disclose and protect your personal information, and how you can access or correct your information or make a privacy complaint.

We comply with applicable privacy laws, including:

· the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth); and

· the Information Privacy Principles (IPPs) contained in the Privacy Act 2020 (New Zealand).

This Privacy Statement may be updated from time to time and the current version will be available on our website.

 

What Personal Information Do We Collect?

The personal information we collect will depend on how you interact with us, and may include:

· your name, date of birth and contact details;

· residential, billing, mailing and delivery addresses;

· telephone numbers and email addresses;

· loyalty program and membership information;

· purchase, transaction and order history;

· communications with our customer service team;

· survey responses, feedback and competition entries;

· marketing preferences;

· information relating to product enquiries and returns;

· information collected through our websites, including IP address, browser type, device information and browsing activity;

· CCTV footage and related security information captured in stores or other premises where CCTV or security systems operate, for safety, security, loss prevention and incident investigation purposes; and

· other information where it is reasonably necessary to provide our products and services, fulfil legal obligations or support our business operations.

You may choose not to provide certain information; however, this may limit our ability to provide products, services or assistance to you.

We do not knowingly collect personal information from children where parental or guardian consent is required by law.

 

Why Do We Collect Your Personal Information?

We collect, hold and use personal information to:

· provide products and services to you;

· process purchases, payments, returns and deliveries;

· manage customer accounts and loyalty programs;

· respond to enquiries, requests and complaints;

· improve our products, services and websites;

· conduct analytics and market research;

· send marketing communications where permitted by law; and

· comply with legal and regulatory obligations.

We will only use personal information for the purpose for which it was collected or as otherwise permitted by law.

 

How Do We Collect Personal Information?

We generally collect personal information directly from you when you:

· purchase products from us online or in store;

· join our loyalty program and create an account;

· subscribe to marketing communications;

· enter promotions or competitions;

· contact our customer service team;

· complete surveys or provide feedback; or

· use our websites and online services.

We may also collect personal information from service providers, business partners, publicly available sources or other third parties where permitted by law. Where required, we will take reasonable steps to notify you of that collection.

 

Use of Artificial Intelligence (AI) Technologies

We may use artificial intelligence (AI) and machine learning technologies, including technologies provided by third-party service providers, to support our business operations, customer service, website functionality, analytics, fraud prevention, marketing, and other business activities.

Where AI-enabled tools are used to interact with individuals or support decision-making processes, we take reasonable steps to ensure appropriate human oversight and governance controls are applied.

We take reasonable steps to ensure personal information processed through AI technologies is protected by appropriate security measures and handled in accordance with applicable privacy laws.

 

Cookies, Analytics and Online Advertising

Our websites use cookies and similar technologies to improve functionality, understand how customers use our websites and support marketing activities.

We may use analytics and advertising technologies provided by third parties to help us understand website usage, measure advertising effectiveness and provide more relevant content and promotions.

Information collected through these technologies may include your IP address, browser type, device information, pages viewed, referral websites and interactions with our websites and advertisements.

You can manage cookies through your browser settings, and some third-party advertising providers may offer tools that allow you to manage your advertising preferences directly through their platforms. Please note that disabling cookies may affect the functionality and performance of our websites.

 

Direct Marketing

We may send you information about products, services, promotions and offers that may be of interest to you.

You may opt out of receiving marketing communications at any time by:

· clicking the unsubscribe link in an email;

· following the opt-out instructions in SMS messages; or

· contacting us using the details below.

We may still send service-related communications that are necessary to fulfil your orders or manage your account.

 

Disclosure of Personal Information

We may disclose personal information to:

· related entities of the Strandbags Group;

· service providers that support our business operations, including technology, cloud hosting, payment processing, marketing and delivery providers;

· professional advisers, auditors and insurers;

· regulators, government agencies and law enforcement bodies where required or authorised by law; and

· other parties where you have consented or disclosure is otherwise permitted by law.

We do not sell or rent personal information to third parties.

 

Overseas Disclosure of Personal Information

Some of our service providers, related entities and technology platforms may be located outside Australia or New Zealand, or may store, access or process personal information from overseas locations.

As a result, personal information may be disclosed to, stored by or processed by overseas recipients that support our business operations, including providers of e-commerce, cloud hosting, technology, analytics, communications and marketing services.

The countries in which these recipients are located, or from which they may access personal information, may vary depending on the services and providers we use from time to time. Where practicable, we will provide information about overseas disclosures, including the countries in which personal information may be disclosed, stored or processed, through our privacy notices, collection statements or on request.

We take reasonable steps to ensure that overseas recipients handle personal information in accordance with applicable privacy laws. These steps may include privacy and security due diligence, contractual commitments and other safeguards designed to protect personal information.

 

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Security measures may include physical, technical and organisational controls designed to protect personal information appropriate to its nature and sensitivity.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

 

Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you and request correction of information that is inaccurate, incomplete, out of date or misleading.

We may need to verify your identity before processing your request.

To request access or correction, please contact us using the contact details below. We will respond to requests within the timeframes required by applicable privacy laws and, where access cannot be provided, will explain the reasons where required by law.

 

Privacy Complaints

If you believe we have not handled your personal information appropriately, you may make a complaint by contacting us using the contact details below.

We will investigate your complaint and respond as soon as reasonably practicable and in accordance with applicable privacy laws.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) in Australia or the Office of the Privacy Commissioner (OPC) in New Zealand.

 

Contact Us

If you have a privacy enquiry, would like to access or correct your personal information, or make a privacy complaint, please contact our Privacy Officer through the following channels:

 

Privacy Officer Strandbags Group

Pty Ltd Level 2, 83 Bowman Street Pyrmont NSW 2009

Via Customer Care

Australia:

customerservice@strandbags.com.au

New Zealand:

customercarenz@strandbags.co.nz

 

Last updated: 1 September 2026