LAURA JONES SQUARE STRAW CROSSBODY ABG

We would like you to receive your order as quickly as possible and endeavour to deliver within 2-6 working days. Once your order has been shipped you should receive a tracking email from the courier, DHL. Deliveries will be made between 9.00AM – 5.00PM Monday to Friday and a signature will be required on receipt. Please note there will be no weekend or public holiday deliveries. If for some reason the courier are unable to complete the delivery, a card will be left informing you that the courier attempted delivery and advising you where the products you ordered can be collected. 

Returns

In the unlikely event that you are not completely satisfied with your online order, items can be returned within 30 days of receipt by visiting a Strandbags store or via return post. Please note it may take up to 14 working days for a return via return post to be processed and we are unable to refund the cost of postage and packing for items deemed by you to be unsuitable. Please see below for more information.

Returns to Store

You can return your online purchase to any of our stores in New Zealand within 30 days of receipt. Please bring with you your receipt as proof of purchase. Refunds will be processed via the original payment method and please allow 1-3 working days for this refund to reflect in your account. If your purchase was made via a debit or credit card then you will need to present this card when returning the goods. Refunds can only be processed to the same credit card used in the purchase transaction.

The Store Locator function on our website will assist you in finding the most convenient store for you to return to.

Returning by Post

Items purchased online for delivery can be returned via post within 30 days of receipt, if this is more convenient for you. Due to recent events we are happy to extend returns to 60 days after our stores have reopened for items purchased in the past 30 days.If you decide to return your items by post then please complete all relevant details on the Returns Slip on your receipt, including the reason for return. Securely repack the item(s) being returned in the original packaging and include the Returns Slip. A Returns Address Label, with the return address listed on it, would have been sent in your original parcel. Please attach this Returns Address Label to the front of your parcel, replacing the original delivery label.

We recommend that you get a certificate of posting or else use a tracked service as you are liable for this purchase until it is returned back to us. This should be kept in a safe place as it will assist in tracking your parcel should it fail to be delivered to us. We will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting or tracking.

The cost of returning by post is your responsibility in the case of an unwanted or unsuitable purchase(s). Please allow up to 14 business days for your return to be processed. Unfortunately we are only able to offer refunds and we are unable to process exchanges by post. If you would like an exchange then you can do so in your local store. Online orders that have been picked up in store must be returned to a store and cannot be returned by post.

If for any reason there is a problem with the items you receive, other than a change of mind, please contact our customer service department and they will be more than happy to assist.

Email: customerservice@strandbags.com

Tel: 0800 446 100

(Operating Hours: Monday to Friday 10.30am -7.00pm)