If for some reason, you are not absolutely in love with your online order, you can return your items within 30 days of receipt, by visiting one of our stores, with your receipt, where we will be happy to give you an exchange or refund back to the original payment method.
If you paid by PayPal, or Humm please allow 1-3 working days for this to happen.
Returning via Post (Delivery Orders)
If you don't want to return your items to store and wish to send them back by post, then you can send them back within 30 days of receipt.
If you decide to return your items by post then please complete all relevant details on the Returns Slip on your receipt, including the reason for return. We ask you to pack the items securely, in the original packaging, and include the Returns Slip.
We recommend that you get a certificate of posting or else use a tracked service as you are liable for this purchase until it is returned back to us.
The cost of returning by post is your responsibility in the case of an unwanted or unsuitable purchase(s).
Please allow up to 14 business days for your return to be processed. Unfortunately, we are only able to offer refunds and we are unable to process exchanges by post.
If for any reason there is a problem with the items you receive, other than a change of mind, please contact our customer service department on 0800 446 100 and they will be more than happy to assist.