SAMSONITE XENON BRIEF
- • Synthetic material
- • Front pocket
- • Laptop compartment
- • Smart sleeve
- • Tablet Compartment
We offer delivery from as little as $4.95 per order for all items (except Luggage goods) regardless of the quantity purchased. Orders for Luggage goods such as suitcases and duffle bags will cost $9.95, with a $5 charge per additional item. The delivery costs will be highlighted to you in the checkout.
We would like you to receive your order as quickly as possible and endeavour to deliver within 1-5 working days. Deliveries will be made between 9.00AM – 5.30PM Monday to Friday and a signature will be required on receipt. Please note there will be no weekend or public holiday deliveries. If for some reason the courier are unable to complete the delivery, a card will be left informing you that the courier attempted delivery and advising you where the products you ordered can be collected.
Our Delivery service covers New Zealand only. Should you wish to deliver to Australia please visit strandbags.com.au.
The progress of your order can be tracked on the internet by following the link in the email we send you confirming despatch.
NO SHIPPING FEE - WITH STORE PICKUP
Save on shipping costs by choosing "PICK UP IN STORE" in the shipping section (Step 2) of the checkout. On selecting the option "PICK UP IN STORE" you are given an option to enter your postcode or suburb and from this we will supply a list of the closest stores available for you to choose where you wish to collect your order from. Note that the closest available store may not be the closest physical store. This service is FREE and there are no additional pick up costs for you.
You will be contacted by phone when your order is ready for collection, so please ensure the contact number you enter on your order is correct. Typically orders are available for collection within 1-3 working days. In some cases however we may need to order stock from the warehouse and this can take 3-6 working days, if this happens then we will send you an email to notify you of this delay. When collecting goods you must present a copy of this email AND photo I.D. (drivers licence or passport only).
In the unlikely event that you are not completely satisfied with your online order, items can be returned within 30 days of receipt by visiting a Strandbags store or via return post. Please note it may take up to 14 working days for a return via return post to be processed and we are unable to refund the cost of postage and packing for items deemed by you to be unsuitable. Please see below for more information.
Returns to Store
You can return your online purchase to any of our stores in New Zealand within 30 days of receipt. Please bring with you your receipt as proof of purchase. Refunds will be processed via the original payment method and please allow 1-3 working days for this refund to reflect in your account. If your purchase was made via a debit or credit card then you will need to present this card when returning the goods. Refunds can only be processed to the same credit card used in the purchase transaction.
The Store Locator function on our website will assist you in finding the most convenient store for you to return to.
Returning by Post
You can also return your online purchase to us by post within 30 days of receipt, if this is more convenient for you. If you decide to return your items by post then please complete all relevant details on the Returns Slip on your receipt, including the reason for return. Securely repack the item(s) being returned in the original packaging and include the Returns Slip. A Returns Address Label, with the return address listed on it, would have been sent in your original parcel. Please attach this Returns Address Label to the front of your parcel, replacing the original delivery label.
We recommend that you get a certificate of posting or else use a tracked service as you are liable for this purchase until it is returned back to us. This should be kept in a safe place as it will assist in tracking your parcel should it fail to be delivered to us.
The cost of returning by post is your responsibility in the case of an unwanted or unsuitable purchase(s). Please allow up to 14 business days for your return to be processed. Unfortunately we are only able to offer refunds and we are unable to process exchanges by post. If you would like an exchange then you can do so in your local store.
If for any reason there is a problem with your order, other than a change of mind, please contact our customer service department and they will be more than happy to assist.